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Good to Know

Arrival & Departure

Your room will be available from 15.00 hrs on the day of your arrival and up to 12 noon on the day of your departure.

 

Cancellation Policy

Summer season: Your reservation may be cancelled free of charge up to 3 days before arrival. Cancellations made thereafter, no-shows or late arrivals / early departures will incur charges of 100% of the booked package price. We will of course do our utmost to re-let the room so that no charges incur. However, should we be unable to re-let your room, we reserve the right to charge the full price of the package.
Special booking and cancellation terms apply for group bookings.

Winter season: Your reservation may be cancelled free of charge up to 15 days before arrival. Cancellations made from day 14 prior to your arrival will incur charges of 100% of the booked package price. We will of course do our utmost to re-let the room so that you incur no charges. However, should we be unable to re-let your room, we reserve the right to charge the full price of the package. Special booking and cancellation terms apply for group bookings.

Packages

The hotel reserves the right to set aside a certain number of rooms for packages. Rooms may therefore no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for outside services provided by third parties.

Half-board / Dine Around

An additional charge of CHF 60 in the summer season, respectively CHF 70 for the winter season per person per day applies to the half-board during Summer season and dine around during Winter season including all galas (except the New Year’s Eve gala). Dine around is only available for stays of two nights or more (applies to winter season only).

Christmas/New Year's Eve and High Season

For New Year's Eve bookings a minimum stay of seven four is required. New Year’s Eve Gala: adults CHF 400 and children CHF 250 and Dine around. The high season rates are valid exclusively during the festive season from 22 December to 9 January.

Holidays 2017:

03 February 2017 until 25 February 2017 - During this period only standard rates apply.

Advantage weeks

Benefit of our advantage weeks:
2. December 2016 - 22. December 2016, 9. January 2017 - 3. March 2017 as well as 12. March 2017 - 2. April 2017

During these dates a 7 nights stay at the rate of 5 nights applies.

Extra Bed

Please note that during the festive season special terms and conditions apply for extra beds and that extra beds are available only as of the junior suite room category.

Dogs

Well-behaved dogs are welcome on the special hotel floor for dogs and are allowed in the lobby, the hotel foyer and the La Collina Restaurant at lunchtime. CHF 45 per day (excl. dog food).

Garage

CHF 30 per day and car Outdoor parking is free.

Dress Code

We would like you to feel at ease. Your elegant appearance will help to maintain the ambience that is so distinctive of our Hotel and contribute to a pleasant and unforgettable atmosphere. We expect men to wear a jacket and shirt (smart casual) in our Grand Restaurant. The dress code is at your discretion in our other restaurants La Collina, The Basement and La Vetta. Kindly note that during the festive season no blue jeans are accepted in the Grand Restaurant. On Christmas Day and New Years gentlemen are asked to wear a tuxedo and ladies evening robes.

Transfers

Need a transfer from Zurich Airport or any other destination? We are happy to organise your own personal national or international transfer to Arosa. Please check the heading "At your service" for full details. To book this service or for more information on prices, contact our Concierge, who will be happy to assist.

Reservation Guarantee

Once confirmed by the hotel, all reservations must be reconfirmed and signed by the guest. Each reservation must also be guaranteed with a credit card or deposit.

Travel Cancellation Insurance

To save you unnecessary costs, we offer travel cancellation insurance with Allianz Global Assistance and are happy to send you an information pack. By clicking this link you exit the Tschuggen website to access a different website. The Tschuggen Grand Hotel declines all liability for transactions conducted on that site.