Our hotels

FAQ

Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.

Arrival and departure

Your room or suite will be available to you from 3 pm on the day of your arrival and until 12 pm on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.

Start your vacation relaxed and send your luggage ahead! You can find more information here:

Cancellation policy

If you need to postpone or cancel your booking, the following cancellation policy applies:

  • Your reservation can be cancelled free of charge up to 21 days before you arrive during the high season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.

  • Your reservation can be cancelled free of charge up to 7 days before you arrive during the low season. We will then charge 100% of the total booked price. This also applies to no-shows or delayed arrivals and early departures.

  • A special cancellation policy applies over the festive period.

Special booking and cancellation policies apply for group bookings.

Children and adolescents

Children up to the age of eleven stay in their parents’ or grandparents’ room free of charge. Additional beds for children from the age of 12 years and above are charged at CHF 350 per night (includes breakfast and CHF 100 credit for food and drink) and can be booked in Junior Suites (55 qm) and above.

City Tax

The compulsory visitor's tax of CHF 5 per guest (from 12 years) and night will be charged separately.

Contact our Spa

For further information please feel free to contact our Carlton Spa team using +41 81 836 70 80 or [email protected]

Day Spa

Early risers
09.00 - 14.00 hrs by appointment
CHF 70

Single entrance
14.00 - 19.00 hrs by appointment
CHF 100

Single Spa entrance following a cosmetic or massage treatment
With treatment & appointment
CHF 50

10 Entries subscription
by appointment
CHF 600

Guests of Guests
Invited guests of our hotel guests
CHF 50

Spa Suite
For two hours, every further hour CHF 100
CHF 450

Dogs

Well-behaved dogs are welcome at the Carlton Hotel and are allowed in the lobby, the bar, the Da Vittorio restaurant and on the "Sonnestrasse". We charge CHF 45 per dog and night, without food.

What you and your dog can expect:

  • A welcome treat for your four-legged friend
  • Up to two dogs per hotel room are welcome
  • Dog blanket, so that your four-legged friend has even sweeter dreams
  • Dog towels, for dry paws after winter walks
  • Water and food bowls are provided in the room
  • Dog waste bags are available in the room

Dresscode

We want you to feel comfortable during your time with us. Your smart-casual appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant atmosphere.

On Christmas Eve and New Year's Eve, we look forward to welcoming gentlemen in smoking or black tie and ladies festively elegant.

Festive period

Different minimum stays and cancellation policies apply over the festive period. Our Reservations team will be happy to send you an individual offer for your stay over the festive period.

Please note that there is a minimum stay of nine nights over New Year's Eve.

Fitness studio

Children aged 16 years and above may enter the fitness studio. Children aged 12 years and above may enter if they are accompanied by an adult.

Food and drink credit

Every day we gift you a culinary credit of CHF 100 per person. This credit is valid for up to two persons per bedroom from 12 years of age and can be redeemed in the hotel's own restaurants as well as in the room service. It is non-transferable, cannot be cashed out and expires daily.

Package and specials policy

The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.

Parking

Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 40 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.

Prices

All prices in CHF (Swiss Francs) incl. VAT. Prices subject to change.

Rates for non-residents

The Carlton Spa is opened daily by appointment and availability to non-residents. The price includes free use of the entire Carlton Spa with gym, sauna and steam bath area, relaxation rooms and the water world, including bathrobe, bath towels, refreshments and fruit.

Carlton Spa-Member:

  • 1 month CHF 500
  • 2 months CHF 900
  • Winter season CHF 1'500

Reservation guarantee

Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.

Sauna

  • Sauna is relaxation – please therefore respect the quiet atmosphere
  • Sauna can only be used by guests above the age of 16 years.
  • Think of your health! Leave the sauna immediately if you do not feel well.
  • You should drink a lot before every sauna & steam session as the sweat stimulates renal activity.
  • Do not visit the sauna or steam room with an empty stomach or right after eating.
  • The use of sauna and steam is due to hygienic reasons recommended without bath suits – we provide large towels to respect your privacy.
  • Please take a shower before starting your sauna session. Since dry skin sweats more, you should dry then well.
  • Please always place a large towel (sauna) or a special white pad (steam) on the bench.
  • We do recommend 2 to 3 sessions which should not take longer than 15 minutes.
  • A perfect health effect can be obtained with a strong cooling after sauna or steam.
  • Please have a soothing break in our relaxation area between every sauna or steam session.

Smoking

All suites, public areas, and the Carlton Spa are non-smoking areas.

Spa Etiquette

The entire spa team of the Carlton Hotel would like to give you a warm welcome and the best possible service. So that you can switch off in our haven of tranquillity and thoroughly enjoy your stay, we would like to give you the following information in advance:

Appointments
Our aim is to make your stay with us a thoroughly enjoyable experience; we hope that you will find the following information useful: For your own convenience please arrive 10 minutes prior to your appointment. If you are unable to attend the agreed appointment, please notify us at least 24 hours beforehand. A 100% charge has to be levied for reservations cancelled less than 24 hours in advance. For no-show appointments, the full service fee will be charged. If you arrive late for your appointment and your therapist or treatment room are booked afterwards, we regret that your session will have to be shortened accordingly.

Not allowed
Please note that smoking is not permitted throughout the spa area. Out of courtesy to other spa users and confidentiality reasons, we would ask you not to use your mobile phone. Animals are not allowed on the premises.

Spa Opening Times

  • Spa Reception: 08.30 until 20.00 o'clock
  • Treatments and hair dresser: 09.00 until 20.00 o'clock
  • Water world: 07.00 until 20.00 o'clock
  • Fitness center: Open 24/7
  • Sauna and steam bath 12.00 until 20.00 o'clock

Sustainability

Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Carlton Hotel St. Moritz. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.

More infos about our sustainability-management plan

Travel cancellation insurance

To avoid unnecessary costs for you, we recommend that you take out travel cancellation insurance.

For any other enquiries please get in touch and we will get back to you as soon as we can.
Get in touch

Visit us on Instagram