Our hotels

FAQ

Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.

Arrival and departure

Your room or suite will be available to you from 3 pm on the day of your arrival and until 12 pm on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.

Start your vacation relaxed and send your luggage ahead! You can find more information here:

Cancellation policy

General cancellation policy

If you need to postpone or cancel your booking, the following cancellation policy applies:

Your reservation can be cancelled free of charge up to 3 days before you arrive during the winter season from November to March. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
Your reservation can be cancelled free of charge up to 14 days before you arrive for the summer season in July and August, and up to seven days before you arrive in the months of April, May, June and September. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
Special booking and cancellation policies apply for group bookings.

Children and adolescents

We are happy to prepare our sofa beds for you from our Junior Suite room category. Additional beds are also available from this room category. Children up to and including 3 years stay free of charge and we provide a baby crib free of charge in every room category. For children between 4 and 11 years we charge CHF 140 per child per night, from 12 years we charge CHF 190.

Contact our Spa

For further information please feel free to contact our Eden Roc Spa team using +41 91 601 7500 or [email protected]

City Tax

The compulsory visitor's tax of CHF 6.20 per guest and night will be charged separately.

Day Spa

The Eden Roc Spa is also open daily to nonresidents by prior arrangement and subject to availability. The rates include free use of the whole Eden Roc Spa with fitness centre, sauna and steam bath area, water world, as well as bathrobe, slippers, towels, refreshments and fruits. Children do have access to the Spa from the age of 16. The membership is personal and non-transferable.

With a Day Spa offer for Eden Roc Spa, you can enjoy all the amenities of the five-star spa for a day. These offers are not valid in July and August. Reservations are encouraged.

""Buongiorno""
available from 09.00 to 12.00
CHF 50

""Buonasera""
available from 18.00 to 20.00
CHF 50

After-Treatment-Entry
including 4 hours during daytime
CHF 50

Day Spa Light*
including 4 hours during daytime
valid between 13 March to 13 July, 1 September to 1 January
85 CHF

Dine Around and Half-board

For the Dine Around option, we charge you an additional CHF 70 per person per day (excluding New Year's Eve Gala) and you enjoy a daily lunch or dinner (excluding drinks) worth CHF 80.

The Resort Dine Around credit is non-transferable, cannot be cashed out and expires daily. Please note that the regular Dine Around rate of CHF 70 applies to youngsters 12 years and older. Children up to 11 years old eat à la carte, the price is calculated according to consumption.

Dogs

Well-behaved dogs are welcome in the Hotel Eden Roc and are permitted in the hotel rooms, the Restaurant Marina and the Eden Bar. We charge CHF 45.00 per dog and night, without food.

  • A welcome treat for your four-legged friend
  • Dog blanket, so that your four-legged friend has even sweeter dreams
  • Water and food bowls are provided in the room
  • Dog waste bags are available from Robidog dog waste bins in the town

Dresscode

We want you to feel comfortable during your time with us. Your smart appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant atmosphere.

Fitness studio

Children aged 16 years and above may enter the fitness studio. Younger children may not enter, even if they are with their parents.

Package and specials policy

The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.

Parking

Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 40 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.

Prices

All prices are listed in Swiss francs (CHF) inclusive VAT.

Rates for Non-residents

The Eden Roc Spa is also open daily to external guests by prior arrangement and subject to availability. The rates include free use of all Eden Roc Spa facilities such as fitness centre, sauna and steam bath area, relaxation rooms and the water world, as well as bathrobe, towels, refreshments and fruit. The Spa is also open to children over the age of 16. Kindly note that rates and opening hours are subject to change.

Membership
With a membership for the Eden Roc Spa, you can enjoy all the amenities of the five-star spa every day. Memberships access cards are personalized and cannot be transferred to other persons. These offers are not valid during July and August.

10 entries
4 hours during daytime, not valid between July and August
480 CHF

1 months
not valid between July and August
440 CHF

4 months
valid between 13 March to 13 Juli, 1 September to 1 January
1'200 CHF"

8 months
not valid between July and August
2200 CHF

Reservation guarantee

Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.

Sauna

  • Sauna is relaxation – please therefore respect the quiet atmosphere
  • Sauna can only be used by guests above the age of 16 years.
  • Think of your health! Leave the sauna immediately if you do not feel well.
  • You should drink a lot before every sauna & steam session as the sweat stimulates renal activity.
  • Do not visit the sauna or steam room with an empty stomach or right after eating.
  • The use of sauna and steam is due to hygienic reasons recommended without bath suits – we provide large towels to respect your privacy.
  • Please take a shower before starting your sauna session. Since dry skin sweats more, you should dry then well.
  • Please always place a large towel (sauna) or a special white pad (steam) on the bench.
  • We do recommend 2 to 3 sessions which should not take longer than 15 minutes.
  • A perfect health effect can be obtained with a strong cooling after sauna or steam.
  • Please have a soothing break in our relaxation area between every sauna or steam session.

Smoking

All public areas and the Eden Roc Spa are non-smoking areas. Smoking is permitted on the balconies and the terraces.

Spa Etiquette

We aim to make your stay with us a thoroughly enjoyable experience and hope that the followin information will be useful:

  • For your own convenience please arrive 10 minutes prior to your appointment. Please inform us and especially your therapist about any special medical conditions.
  • For our massages and body treatments we provide single-use briefs. For treatments like Thai massage we provide loose light cotton clothing.
  • If you arrive late for your appointment and your therapist or the treatment room is booked afterwards, we regret that the treatment will have to be shortened accordingly.
  • If for personal reasons you will not be able to attend the agreed on appointment notify us at least 24 hours before or we will charge 50% of the price. Should you miss your appointment, we will have to charge the full amount.
  • Please note that smoking is not permitted in the whole spa area. We also ask you not to use your mobile phones.
  • Our aim is to make dreams come true! If the treatment you are looking for is not listed on our spa menu please contact our spa reception. We will be happy arrange an individual treatment of your choice.

Spa Opening Times

  • Reception desk: 8.30 - 20.00
  • Waterworld: 7.00 - 20.00
  • Sauna*: 12.00 - 20.00
  • Treatments: 9.00 - 20.00
  • Gym: 7.00 - 20.00

*With advance notification at the latest by 6 pm the day before, sauna and steam rooms can be turned on earlier at the desired time.

Sustainability

Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Hotel Eden Roc. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.

More infos about our sustainability-management plan

Travel cancellation insurance

To avoid unnecessary costs for you, we recommend that you take out travel cancellation insurance.

For any other enquiries please get in touch and we will get back to you as soon as we can.
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