Our hotels

FAQ

Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.

Arrival and departure

Your room or suite will be available to you from 3 pm on the day of your arrival and until 12 pm on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.

Start your vacation relaxed and send your luggage ahead! You can find more information here:

Cancellation policy

  • Your reservation can be cancelled free of charge up to 15 days before you arrive during the winter season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
  • Your reservation can be cancelled free of charge up to 3 days before you arrive during the summer season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
  • A special cancellation policy applies over the festive period.

Children and adolescents

We will be happy to prepare our sofa beds for you in the Junior Suite room category and above. For an additional adult, we charge CHF 97 per person and children up to and including three years of age can stay free of charge and we provide a free cot in every room category. We charge CHF 45.00 per child and night for children aged between 4 and 11 years.

Contact our Spa

For further information please feel free to contact our Valsana Spa team using +41 81 378 63 63 or [email protected]

Day Spa

Daily from 9.00 to 15.00 with reservation

CHF 125 per person including a back/ neck massage 25 min or pedicure without varnish, a two-course Lunch at Restaurant Twist inclusive beverages.

We are glad to provide you with a bath towel, a bathrobe and slippers for your full relaxation.

Fitness studio

Children aged 16 years and above may enter the fitness studio. Children aged 12 years and above may enter if they are accompanied by an adult.

Holidays and Festive period

Holidays: 12 - 19 February 2022

A minimum stay of seven nights applies to bookings from 12 to 27 February 2022. Your reservation can be cancelled free of charge up to 21 days before you arrive. If we receive a cancellation from 20 days before the arrival date onwards, we will charge 100% of the booked promotion price.

Package and specials policy

The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the special you would like. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.

Package and specials policy

The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.

Parking

Depending on availability, we have a few outdoor parking spaces, which you can book in advance for CHF 18.00 in winter and CHF 10.00 in summer per night and car. Further parking spaces are available by the Obersee lake (outdoor car park, a five-minute walk from the hotel) or in the Ochsenbühl area (public car park in Arosa, a three-minute walk away).

Reservation guarantee

Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.

Prices

All prices are listed in Swiss francs (CHF) inclusive VAT.

Rates for Non-residents

Benefit also as an external guest from the Valsana fitness classes, gym and the Valsana Spa. Come by, unwind your soul and relax from everyday life. A pre-booking is kindly requested.

Daily entrance for 3 hours in the time from 9 to 15 o'clock with reservation & availability is given upon request
CHF 50 per person

Also available as suscription with 10 entrances
CHF 400 per person

We are glad to provide you with a bath towel, a bathrobe and slippers for your full relaxation.

Sauna

  • Sauna is relaxation – please therefore respect the quiet atmosphere
  • Sauna can only be used by guests above the age of 16 years.
  • Think of your health! Leave the sauna immediately if you do not feel well.
  • You should drink a lot before every sauna & steam session as the sweat stimulates renal activity.
  • Do not visit the sauna or steam room with an empty stomach or right after eating.
  • The use of sauna and steam is due to hygienic reasons recommended without bath suits – we provide large towels to respect your privacy.
  • Please take a shower before starting your sauna session. Since dry skin sweats more, you should dry then well.
  • Please always place a large towel (sauna) or a special white pad (steam) on the bench.
  • We do recommend 2 to 3 sessions which should not take longer than 15 minutes.
  • A perfect health effect can be obtained with a strong cooling after sauna or steam.
  • Please have a soothing break in our relaxation area between every sauna or steam session.

Smoking

The Valsana Hotel Arosa is a non-smoking hotel. Smoking is permitted on the balconies and the sun terrace.

Spa Etiquette

We want you to enjoy your stay with us and hope that you will find the following information useful.

  • Please arrive ten minutes before your booked appointment time so that you can relax before your treatment. Please use this time to inform us of any health issues you might have.
  • We provide you with disposable underwear to wear during our massage treatments.
  • If you arrive late and the therapist and/or room are booked for the following session, please understand that we will need to shorten your treatment time accordingly.
  • If you are unable to attend the agreed appointment, please notify us at least 24 hours beforehand. A 100% charge has to be levied for reservations cancelled less than 24 hours in advance. For no-show appointments, the full service fee will be charged.
  • The whole spa area is a non-smoking zone. Please do not use your mobile phone so as not to disturb other guests.
  • The Valsana Hotel Arosa is not responsible or liable for any injuries. Parents are responsible for their children's actions and behavior. Children under the age of 16 years must be accompanied by an adult.
  • The Sauna area is reserved for all guests above 16 years of age.
  • Please take a shower before using the swimming pool. No jumping into the swimming pool.
  • Out of consideration of other guests, may we kindly ask you to release your deck chair after using. Unused deck chairs will be vacant after 20 minutes.
  • Pool facts: relax pool 33°C / 91°F
  • We want to make your dreams come true! If you cannot find the treatment you want in our spa menu, please speak to Reception. We will be delighted to put together an individual treatment for you.

Spa Opening Ours

  • Treatments: 09:00 to 20:00, by appointment only
  • Relaxation pool: 07:00 to 20:00
  • Saunas, steam bath: 12:00 to 20:00

Pre-bookings are kindly requested

Sustainability

Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Valsana Hotel. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.

VHA - Nachhaltigkeits-Management Plan EN Sept22

Travel cancellation insurance

To avoid unnecessary costs for you, we recommend that you take out travel cancellation insurance.

For any other enquiries please get in touch and we will get back to you as soon as we can.
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