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Good to Know


Covid-19 Measures

If, after you have made a definitive booking, the Swiss government or the government of your country of origin imposes travel restrictions to or from Switzerland for reasons relating to COVID-19 (travel bans, border closures, or imposition of quarantine measures), you may cancel your booking free of charge. If you have already made an advance payment, you have the choice of either having this reimbursed or having it held as credit for future bookings.

Should you experience symptoms of respiratory disease, please do not travel to the hotel and contact our reservation department by phone.


Cancellation Policy

Winter season: Your reservation may be cancelled free of charge up to 15 days before arrival. Cancellations made from day 14 prior to your arrival will incur charges of 100 % of the booked package price.

Summer season: Your reservation may be cancelled free of charge up to 3 days before arrival. Cancellations made thereafter, no-shows or late arrivals / early departures will incur charges of 100 % of the booked package price.

Special booking and cancellation terms apply for group bookings.


Reservation Guarantee

Once confirmed by the hotel, all reservations must be reconfirmed. Each reservation must also be guaranteed with a credit card or deposit.


Arrival & Departure

Your room will be available from 15 on the day of your arrival and up to 12 o'clock noon on the day of your departure.


Packages

The hotel reserves the right to set aside a certain number of rooms for packages. Rooms may therefore no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for outside services provided by third parties.


Half-board / Dine Around

An additional charge of CHF 70 for the winter season per person per day applies to the half-board during summer season, CHF 60 respectively in summer season and dine around during winter season including all galas (except the New Year’s Eve gala). Children from 0 to 3 years are free of charge, from 4 to 11 years we charge CHF 35 per child and night.


Christmas/New Year's Eve

For New Year's Eve bookings a minimum stay of eight nights is required. The high season rates are valid exclusively during the festive season from 21 December 2020 to 2 January 2021. For reservations during the holiday season, 100 % of the special price has to be paid 14 days prior to arrival. The payment has to be paid before the arranged deadline, otherwise the hotel is free to resell all rooms. Your reservation during the holiday season can be cancelled free of charge until 15 days prior to arrival. Cancellations 14 or fewer days prior to arrival are charged with 100 % of the original price.


Half Term, 13 - 19 February 2021

Your reservation can be cancelled free of charge until 22 days before arrival. Cancellation 21 or fewer days prior to arrival are charged with 100% of the total price. Additionally, please note that a delayed arrival or no-show as well as an early departure are also charged with 100% of the total price.


Extra Bed

Please note that extra beds are available only as of the junior suite room category.


Dogs

Well-behaved dogs are welcome at the Tschuggen Grand Hotel and are allowed in the lobby, your room, the La Collina Restaurant at lunchtime and our the Basement Restaurant. CHF 45 per day (excl. dog food).


Garage

CHF 30 per day and car outdoor parking is free.


Dress Code

We would like you to feel at ease. Your elegant appearance will help to maintain the ambience that is so distinctive of our hotel and contribute to a pleasant and unforgettable atmosphere. We are looking forward to welcoming gentlemen in our Grand Restaurant during the festive season with shirt and jacket (as well as no jeans). The dress code is at your discretion in our other Restaurants La Collina, The Basement, La Vetta, Twist and Alpenblick.


Transfers

Need a transfer from Zurich Airport or any other destination? We are happy to organise your own personal national or international transfer to Arosa. To book this service or for more information on prices, contact our Concierge, who will be happy to assist.


Travel Cancellation Insurance

To save you unnecessary costs, we offer travel cancellation insurance with Allianz Global Assistance and are happy to send you an information pack. By clicking this link you exit the Tschuggen website to access a different website. The Tschuggen Grand Hotel declines all liability for transactions conducted on that site.

Tschuggen Hotel Group