Good to Know
Once you receive the reservation confirmation from the Tschuggen Grand Hotel, please reconfirm this by sending your credit card details.
Guarantee and cancellation policy
Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.
- The advance payment is due up to 15 days before you arrive during the winter season
- The advance payment is due up to 3 days before you arrive during the summer season
- A special guarantee policy applies over the festive period
Christmas / New Year
New Year's Eve bookings are subject to a minimum stay of seven nights. Festive season rates shall strictly apply during the holidays from 21 December 2021 to 2 January 2022. An advance payment of 100% is required for bookings during the festive period. The advance payment must be made 60 days before you arrive, otherwise the hotel may dispose freely of the rooms. Your reservation for the festive period can be cancelled free of charge up to 61 days before you arrive. If we receive a cancellation from 14 days before the arrival date onwards, we will charge 100% of the booked price for the special.
Swiss school holidays: 12 - 19 February 2022
The half-term holidays are subject to a minimum stay of five nights. Your reservation can be cancelled free of charge up to 22 days before you arrive. If we receive a cancellation from 21 days onwards, we will charge 100% of the total price. Please note that no-shows and delayed arrivals or early departures will also be charged at 100% of the price of the special.
Package and specials policy
The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.
General cancellation policy
If you need to postpone or cancel your booking, the following cancellation policy applies:
- Your reservation can be cancelled free of charge up to 15 days before you arrive during the winter season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
- Your reservation can be cancelled free of charge up to 3 days before you arrive during the summer season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
- A special cancellation policy applies over the festive period.
Tschuggen Suite: Please note that a non-refundable deposit of 20% of the total price is due at the time of booking. No-shows, delayed arrivals and early departures will be charged at 100% of the price of the special.
Special booking and cancellation policies apply for group bookings.
Arrival & departure
Your room will be available to you from 3 pm on the day of your arrival and until midday on the day of your departure.
If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.
You will find further information about arrival, mobility and transfers here:
Dine around / Half-board
In the winter you can make the most of a daily five-course menu in the evenings in our Grand Restaurant. In The Basement restaurant you may choose a three course menu from the à la carte offer or you can put the daily half-board price towards the menu price from three courses onwards in the La Brezza restaurant. At lunchtime, a three-course à la carte menu is available to you in the La Collina restaurant.
Half board can only be booked for the entire stay and is charged per person per day (CHF 60 in summer and CHF 70 in winter). Children between 4 and 11 years pay CHF 35 and above à la carte choice applies.
Summer: The regular Dine Around price will apply for teenagers aged 12 and over. Children between 4 and 11 years eat à la carte, the price is calculated according to consumption.
Children & adolescents
We will be happy to prepare our sofa beds for you in the Junior Suite room category and above. Additional beds are also available in this room category and above. An additional adult is charged at CHF 155.00 per person and night in the summer and CHF 200.00 per person and night in the winter. Children up to and including three years of age can stay free of charge and we provide a free cot in every room category. We charge CHF 70.00 per child and night for children aged between 4 and 11 years.
Access to the wellness area for children & adolescents
Children aged 16 years and above may enter the sauna area. Younger children may not enter, even if they are with their parents.
Children over the age of 16 years may enter the fitness studio. Children aged 12 years and above may enter if they are accompanied by an adult.
Children may enter the swimming pool if they are accompanied by an adult.
You will find information about our Kids’ Club, childcare options and activities for families and children here: https://tschuggen.ch/en/hotel/families-children
Well-behaved dogs are welcome in the Tschuggen Grand Hotel and are permitted in the lobby, the Grand Salon, the bar, the La Collina restaurant at lunchtime and, in winter only, The Basement restaurant, in the evening. We charge CHF 45.00 per dog and night, without food.
- A welcome treat for your four-legged friend
- Up to two dogs per hotel room are welcome
- Dog blanket, so that your four-legged friend has even sweeter dreams
- Water and food bowls are provided in the room
- Dog waste bags are available from Robidog dog waste bins in the town
We want you to feel comfortable during your time with us. Your smart-casual appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant atmosphere.
We look forward to welcoming gentlemen in shirts and jackets (no jeans) in our Grand Restaurant during the festive season. The New Year's Eve dress code is black tie or a dark suit and tie. In our other restaurants, we look forward to welcoming you in smart-casual attire.
Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 30.00 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.
All public areas and the Tschuggen Spa are non-smoking areas. Have a seat in our quiet Cigar Lounge and enjoy our selection of Cuban and Dominican cigars and cigarillos, accompanied by the perfectly paired cognac, rum or brandy.
All prices are listed in Swiss francs.
Travel cancellation insurance
To avoid unnecessary costs for you, we recommend that you take out travel cancellation insurance.